Support — Failsafe: Offline Survival

Need help? Email us and we'll usually reply within two business days.
support@failsafeoffline.app

Please include your iPhone model, iOS version, Failsafe version (found in the app's Settings) and what happened.

Frequently asked questions

Does Failsafe really work without internet?

Yes. All guides, charts and tools are stored on your phone. Once the app is installed and opened once, you can use it in airplane mode, with no cell signal or during a power outage, as long as your phone has battery.

Do I need to download anything after installing?

Open the app once while you're connected so it can finish loading all content. After that, everything works offline. Connect occasionally to receive content updates.

Why does Failsafe ask for my location?

Only the compass, location and waypoint tools use it, to show your position and heading. Your location stays on your phone. You can say no and still use every guide.

The compass seems off. What should I do?

Move away from metal objects and electronics, then wave your phone in a figure-eight to recalibrate. Make sure Settings › Privacy & Security › Location Services › System Services › Compass Calibration is on.

I got a new phone. Do I have to buy Failsafe again?

No. Sign in with the same Apple ID and download Failsafe from your purchase history in the App Store at no extra cost.

How do I get a refund?

Apple handles all App Store purchases and refunds. Request one at reportaproblem.apple.com.

How do I save battery when the power is out?

Turn on Low Power Mode, lower screen brightness and close the map and compass tools when you're not using them. The guides themselves use very little power. See the Making Your Phone Last guide in the app for more.

Can I suggest a topic or report a mistake in a guide?

Please do. Email us with the guide name and what should change. Corrections help everyone.

Important safety note

Failsafe is an educational reference. It is not a substitute for professional medical care, emergency services or expert training. In an emergency, call 911 or your local emergency number whenever you can. Never eat wild plants, fungi or insects unless you are certain of their identification. Use hunting, trapping and fishing information in line with your local laws and seasons.

Privacy

Read how Failsafe handles data in our Privacy Policy.